Out of Office: March 3rd-10th 🚪✨ Ready-to-ship orders made during this period will be shipped after March 10th. Lead time for custom orders will remain the same. Thank you for your patience! 💕

Returns and Refunds

 

Refund & Return Policy

At Love Hesed, we are committed to providing high-quality personalised jewellery that you’ll love. However, if you are not completely satisfied with your purchase, we are here to help.

1. Returns

Due to the personalised nature of our products, we accept returns under the following conditions:

  • The item must be in its original condition, unworn, and in its original packaging.
  • Return request must be made within 14 days from receiving item. 
  • Personalised products (e.g., custom names, engraved pieces, photo lockets) are non-refundable unless they arrive damaged or defective.

2. Damaged or Defective Items

If your item arrives damaged or defective, we will gladly provide a replacement or refund. Please follow these steps:

  • Contact us within 7 days of receiving the item at sghesed@gmail.com with your order number and photos of the damaged/defective product.
  • Once the damage is verified, we will either send you a replacement or issue a full refund, including shipping costs.

3. Refunds

If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method. Please allow 7-10 business days for the refund to appear on your statement.

4. Non-Returnable Items

  • Custom-made and personalised jewellery (e.g., name necklaces, engraved items, photo lockets)
  • Items not in their original condition, or items that show signs of wear

5. Shipping

Customers are responsible for return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping method for returns.

6. Contact Us

For any questions or concerns regarding your order, feel free to contact our support team at sghesed@gmail.com. We’re happy to assist!