Out of Office: March 3rd-10th 🚪✨ Ready-to-ship orders made during this period will be shipped after March 10th. Lead time for custom orders will remain the same. Thank you for your patience! 💕

Warranty and Repairs

Warranty for Precious Metals and Stones

Our Commitment to Quality

We stand by the quality of our fine jewellery (precious metals and gemstones). Our warranty ensures that your precious metals and gemstones are free from manufacturing defects, so you can shop with confidence.

Warranty Coverage

We offer a 2-year warranty on all fine jewellery (solid gold and precious stones) from the date of purchase. This warranty covers manufacturing defects in materials and workmanship.

What is Covered?

  • Metal Defects: Issues with solid gold/ platinum due to manufacturing errors (e.g., improper soldering)

  • Loose Stones: If a stone is loose due to a defect in craftsmanship (not due to impact or wear).

  • Broken Clasps, Chains, or Settings: If these break due to poor workmanship, we will repair them.

What is Not Covered?

Our warranty does not cover damage caused by normal wear and tear, improper use, or external factors. This includes:

  • Scratches and dents that naturally occur over time.

  • Damage from impact or misuse, such as bent rings, broken chains, or lost stones due to accidents.

  • Unauthorized repairs or modifications done by a third party, which will void the warranty.

  • Resizing or alterations requested after purchase.

Warranty Process

If you believe your item is covered under warranty, please follow these steps:

  1. Contact Us: Email us at sghesed@gmail.com with your order number, photos of the issue, and a description of the problem.

  2. Evaluation: Our team will assess if the damage qualifies under our warranty policy.

  3. Repair or Replacement: If approved, we will repair the item, replace it, or provide a store credit if repair is not possible.

  4. If your item falls outside the warranty period/ is damaged due to an accident or external factors, we can repair them with a fee to be determined after assessing the damage.